How it works.
A clear, staged process — designed so you always know what happens next, and so nothing is decided about your matter until our lawyers have looked at it properly.
Get in touch, in confidence
Request a confidential assessment. We take a few basic details about your situation and the type of loan, credit, or instalment plan involved. No conclusion is reached at this stage.
Tell us your story
You explain, in your own words, how you came to the arrangement, what you were told, what you have paid, and what is now being demanded. Plain language is fine — you do not need legal terms.
Share your documents
You provide the agreement, statements, payment records, and any demand or collection messages. These let our lawyers see what actually happened rather than relying on memory alone.
Our lawyers review
The team examines the facts and paperwork to understand whether — and how — we may be able to assist. We may come back to you with questions or ask for more documents.
We tell you where we stand
We let you know whether we are able to take your matter forward. If we can, we explain the possible next steps. If we cannot, we will say so honestly rather than raise false hope.
If we act, we agree it in writing
Only if we agree to represent you — set out in a written engagement — does a lawyer–client relationship begin. Any formal authority, such as a power of attorney, is prepared and executed properly under our supervision.